Refund Policy

At TutsCoder, we strive to provide high-quality digital products including code scripts, eBooks, project starters and other resources. Because our products are digital and delivered immediately, this Refund Policy is designed to be fair to both our customers and our business.

It sets out the cases where a refund is available, the cases where it is not, and exactly how to ask for one. Where it conflicts with anything else on the site, this page is the one that governs.

The following digital products are covered under this Refund Policy:

Awaiting owner confirmation The reference design also listed Courses. Courses are not currently sold through checkout — only scripts, project starters and eBooks can be purchased — so they are left out here. Please confirm whether courses should be listed in advance of selling them.

We may offer a refund in the following cases:

• If you were charged multiple times for the same order.
• If the purchased product is not delivered to you.
• If the product is significantly different from what was described.
• If you are unable to access the product due to a technical issue on our side.

In every one of these cases, please contact us first. Most of them we can simply fix — a duplicate charge reversed, a delivery repaired, access restored — and that is usually faster for you than a refund.

Refunds are generally not available in the following cases:

• Change of mind after purchase.
• Where you have already downloaded or accessed the product and it works as described.
• Issues caused by your local development environment, or by software the product requires and you do not have.
• Minor differences from your expectations where the product description, demo or documentation was accurate.

This is why we publish a live demo, full documentation, changelogs and — for eBooks — a free sample. They exist so you can judge a product properly before you pay for it.

Refund requests are handled by our support team rather than from your dashboard. To request one, email support@tutscoder.com with the following details:

• Order ID or transaction details
• Reason for the refund request
• Product name
• Any relevant screenshots (if applicable)

Your Order ID is on the order confirmation email and in My Orders in your dashboard. The more specific the reason, the faster we can either fix the problem or approve the refund.

Awaiting owner confirmation We will review your refund request within 3–5 business days and notify you of the decision by email. If your refund is approved, the amount will be credited back to your original payment method within 5–10 business days, depending on your payment provider.

A refund is processed by the same payment provider that took the payment, so it always returns to the method you paid with — we cannot send it anywhere else. Once the provider has released it, how quickly it appears on your statement is in their hands and your bank’s, not ours.

In some cases we may offer a partial refund, based on the nature of the request and how much of the product you have already used or downloaded.

This typically applies where part of a purchase was faulty or undelivered and the rest was not, or where a licence tier was bought in error and a cheaper one would have served. We will always explain the figure before processing it.

This Refund Policy applies to one-time purchases, which is everything TutsCoder sells today. We do not currently offer subscriptions or any recurring billing.

If we introduce a subscription or recurring service in future, its cancellation and refund terms will be stated separately at the point of purchase, and this policy will be updated to refer to them.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Changes do not apply retroactively: a purchase is governed by the Refund Policy in force on the day it was made.

If you have questions about this Refund Policy, or you want to raise a request, email us at support@tutscoder.com. Tell us what went wrong and we will put it right or explain why we cannot.

Awaiting owner confirmation Postal address: [registered business address].